Terms & Privacy Policy
How this website works, and how we handle the information you share with us.
About This Page
This page explains the terms of using the Hot Shine Fresh Vege & Fruits Trading website (SSM Reg. No. 002693554-H), and how we handle any personal information you share with us through it. By using this website or contacting us through it, you agree to these terms.
Information We Collect
We collect personal information only when you choose to give it to us, such as through the enquiry form on our Contact page or when you message us on WhatsApp. This may include your name, phone number, company or business name, and the details of your enquiry or order.
We do not use tracking cookies, advertising pixels, or any automated system to collect personal information from visitors who do not contact us directly.
How We Use Your Information
Information you share with us is used only to respond to your enquiry, process your order, and communicate with you about your dealings with Hot Shine Fresh Vege & Fruits Trading. We do not sell, rent, or trade your personal information to third parties.
How We Store Your Information
Enquiries sent through our contact form are delivered to us as a WhatsApp message and are not stored on this website or on any external database. Information shared directly over WhatsApp or phone is kept only as needed to fulfil and follow up on your order.
Your Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you may request access to, correction of, or removal of personal information you have shared with us. To make such a request, contact us using the details on our Contact page.
Pricing And Product Information
Prices for fresh produce change daily based on supply and market conditions, so prices are not listed on this website. Any price quoted to you over WhatsApp or by phone is valid for that enquiry only and is not a standing offer. Product photos are representative of the varieties we carry and may not reflect the exact item supplied on a given day.
External Links
This website may link to external sites, such as Google Maps or WhatsApp. We are not responsible for the content or privacy practices of those external sites.
Changes To This Policy
We may update this page from time to time to reflect changes in how we operate or in applicable law. The date of the most recent update is not tracked automatically on this static page; contact us if you would like to confirm you're viewing the current version.
Contact Us
Questions about this policy, or requests regarding your personal information, can be sent to us on WhatsApp at 012-632 6332 or 012-265 1011, or in person at either of our locations listed on the Contact page.